WHAT INFORMATION WE COLLECT
Types of Information We Collect
Your billing and delivery address
Your e-mail address
Your phone (or mobile) number
Your credit/debit card number
Information on how you are using the Sites
Your purchase/return/exchange information
We Collect Information When
You purchase, order, return, exchange or request information about our products and services from the Sites or mobile applications.
You create an Estillohomes.com account
You connect with us regarding customer service via our customer service centre, or on social media platforms.
You visit the Sites or participate in interactive features of the Sites or mobile applications.
You use a social media service, for example, our Facebook page or Google+ or YouTube channel.
You sign up for e-mails, mobile messages, or social media notifications from us.
You enter a contest or sweepstakes, respond to one of our surveys, or participate in a focus group.
You provide us with comments, suggestions, or other input.
You interact with any of the Sites through your computer, tablet or mobile device.
HOW AND WHY WE COLLECT INFORMATION
Technologies Used We may use tracking pixels/web beacons, cookies and or other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data. This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as storage of items in your cart between visits. This includes our content presented on other websites or mobile applications. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.
Third Party Cookies
We allow third-party companies to collect anonymous information when you visit the Sites and to use that information to serve ads for our products or services or for products or services of other companies when you visit the Sites or other websites. These companies may use anonymous information (e.g., navigational, non-personally identifiable information, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during your visits to the Sites and other websites in order to provide advertisements about our goods and services likely to be of interest to you. These parties may use a cookie or a third party web beacon, or other technologies, to collect this information.
User Experience Information In order to improve customer online shopping experience, help with fraud identification, and to assist our customer care representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information, including, but not limited to, login information, IP address, data regarding pages visited, specific actions taken on pages visited (e.g., information entered during checkout process), and browser information.
Information from Other Sources We may also obtain information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g., adding address information). This may improve our ability to contact you and improve the relevancy of our marketing by providing better product recommendations or special offers that we think will interest you.
Public Forums Any information you submit in a public forum (e.g., a blog, chat room, or social network) can be read, collected, or used by us and other participants, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.
Although you do not have to provide your location information to us to use our mobile applications, our services require a zip code to function. If you have questions about location and notification privacy, please contact your mobile service provider or the manufacturer of your device to learn how to adjust your settings.
HOW WE USE THE INFORMATION WE COLLECT
Product and Service Fulfillment
Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you.
Provide any requested services.
Administer sweepstakes and contests.
Deliver coupons, mobile coupons, newsletters, receipt messages, e-mails, and mobile messages.
Send marketing communications and other information regarding products, services and promotions.
Improve the effectiveness of the Sites, mobile experience, and marketing efforts.
Conduct research and analysis, including focus groups and surveys.
Perform other business activities as needed, or as described elsewhere in this policy.
To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business.
To assist law enforcement and respond to subpoenas.
HOW WE PROTECT THE INFORMATION WE COLLECT
We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, the Sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode the information.
Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information. “Phishing” is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.
Information About Children
We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy and we comply fully with the Children's Online Privacy Protection. We will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to us, for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
We also ask customers to carefully review their accounts and immediately report any unexpected activity to us and their issuing bank or credit card company. We ask all our customers to take measures to help protect information in their online accounts, including the following:
Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.
Reset your e-mail account passwords frequently.
Use complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters).
Do not use the same password on more than one website.
Do not share your password with others.
Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal
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