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Shipping & Delivery

Do you ship to my city?

Currently we are shipping to all over West Bengal only.

 

What are the delivery charges?

Please check your Pin code at the Product details page or during checkout.

What is the estimated despatch time?

Your order requires processing time and shipping time. The processing time may be different for each product. The shipping time is based on the address of the product delivery. We typically ship all online orders by a maximum of 2-3 business days excluding Sundays and public holidays.

What is the estimated delivery time?

Once we despatch the products we will send you an email confirming the date on which your ordered product is shipped/despatched. We follow express delivery mode and your orders are delivered in a maximum of 5-7 days from the date of despatch.

* In some areas, weekend delivery is offered. For orders outside Kolkata, product delivery will take 10-15 days.

 

How do I track my order?

For any query you may call our Customer Care Department at +918100084745  or email us at customercare@estillohomes.com

What happens if I receive a damaged product?

  • If you see obvious damage to your shipment carton, you may ask the courier person to open the carton and inspect the contents with you
  • If upon inspection you find damage, Keep a copy of the delivery receipt with your damage notations and contact Customer Care at +918100084745 and send us the images of damaged product.
  • Keep all packaging materials for 7 days to in case you discover damage or defects after delivery
  • We will either replace the damaged product or take other corrective measures to repair the same depending on situations. No worries as your purchase is covered by Estillo’s warranty

 

What about the Fitting

Fitting is absolutely FREE for customers in Kolkata. For rest of West Bengal customers, our products can be easily assembled by the local carpenter. You may call our Customer Care Department at +918100084745 for the fitting request, if our services available in your locality or region.

All products available at www.estillohomes.com carries 1 yr service warranty from the date of purchase. (conditions apply)